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OUR SERVICES Categories

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Air Condition Supply & Repair

CUSTOMER SERVICE

Contact Service Center

SUBMIT COMPLAINT
We understand that electronic items are not everlasting. Even though we try our very best to ensure only the best quality electronics are available to you, still you might face issues with your product. Also, as a large company operating in different parts of the country, sometimes it is difficult to maintain the same level of customer service due to humane errors. But we are always proactively engaging in activities that can improve our service further. That’s why we highly appreciate customer feedback. If you have a complaint you’d like to submit then feel free to fill up the form below and we will take prompt action to address the situation.

You can also contact us easily by calling our HOTLINE: +8801780429693

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Privacy Policy

PRIVACY POLICY

Welcome to anamenterprise.com, a concern of anamenterprise. We respect your privacy and security and have employed various measures to protect your personal information. To learn more about our privacy practices, please read this Privacy Policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information at every step. Finally, this Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information. By using our services through visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous, and at no time can we identify you unless you have an account on the Site and log on with your user’s name and password.

DATA THAT WE COLLECT

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders swiftly and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt-out at any time.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open, and those which are short to be dispatched and administer your address details, bank details (for refund purposes), and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

PURPOSES FOR COLLECTION, STORAGE, AND/OR USE OF PERSONAL DATA OR INFORMATION

The primary purposes for collection, storage, and/or use of Sensitive Personal Data or Information is for:

our business processes, operations, and management including but not limited to the performance of the business, operation of the services, entering into or performing any contract, maintaining the quality of the services, providing support to the products or services You have obtained from us, managing company assets; processing Your order, corresponding with You, fulfilling Your transaction requests, and delivering the programs, products, information, and services requested by You or other services related inquiries; managing Client Contacts profiles including but not limited to the business relationship between the Clients and Client Contacts, administering and developing our business relationship with You, providing You with information, products or services that You request from Us or which We feel may interest You, record keeping and other general administrative and services related processes; ensuring the safety and protection of the rights or property of anamenterprise or its business;

complying with applicable legal requirements including but not limited to governmental reporting, etc. and fulfilling statutory/legal obligations as a service provider under applicable laws, adhering to judicial or administrative orders, compliance with laws; contacting You via surveys to conduct research about Your opinion of current services or of potential new services that may be offered by us;

monitoring or recording of certain calls, chats, and other interactions relating to the online transactions which may involve You calling us or us calling You and online chats for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction; while conducting daily business/operations such Sensitive Personal Data or Information may be provided to affiliates and associate companies, employees/staff of anamenterprise and Third Party for the purpose of processing such Sensitive Personal Data or Information for or on our behalf including but not limited to helping us to perform statistical analysis, send You email or postal mail, provide customer support/support services, arrange for deliveries of programs, products, information, and services, etc.; direct marketing and promotional purposes; Operating Website, improving the content of our website to offer you better products and/or services and to ensure that content from our website is presented in the most effective manner for you.

THIRD PARTIES AND LINKS

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data, and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

COOKIES

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files that identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and is free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

SECURITY

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

YOUR RIGHTS

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.

Terms & Conditions

TERMS AND CONDITIONS

Introduction

These Website Terms and Conditions written on this webpage shall manage your use of this website – www.anamenterprise.com These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Intellectual Property Rights

Other than the content you own, under these Terms, anamenterprise.com and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted a limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following –

  • publishing any Website material in any other media.
  • selling, sublicensing, and/or otherwise commercializing any Website material.
  • publicly performing and/or showing any Website material.
  • using this Website in any way that is or may be damaging to the Website.
  • using this Website in any way that impacts user access to this Website.
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity.
  • engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this Website.
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Esquire Electronics Ltd. may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant anamenterprise.com a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Esquire Electronics Ltd. reserves the right to remove any of Your Content from this Website at any time without notice.

Limitation of liability

In no event shall anamenterprise.com, nor any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  anamenterprise.com, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Esquire Electronics Ltd. from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Amendment of Terms

The Company is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to anybody. User shall be responsible for reviewing and becoming familiar with any such modifications/ amendments from time to time and shall be bound to this Agreement as amended by the Company from time to time. Use of the services by User following such notification constitutes User’s acceptance of the Terms and conditions of the Agreement as modified

Website Content

The Website and its contents shall only be used in accordance with the terms of the Agreement. All Products/materials displayed and/or performed on the Website are protected by patents, copyright, trademark, trade secrets, and other intellectual property rights owned by the Company (as applicable), its subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners, and/ or suppliers. User shall abide by all copyright notices, intellectual property rights, information, and restrictions contained in any content accessed through the services.

The Website is protected by copyright as a collective work and/or compilation, pursuant to Bangladesh Copyrights laws, international conventions, and other worldwide copyright laws.

The Company undertakes to review all claims of copyright infringement received and remove the Content deemed to have been posted or distributed in violation of any applicable laws.

The Company requests that, according to standard practice, if a User uses any information available on the Website for any research that results in an article and/ or other publication, the User lists the Company as a resource in User’s bibliography and the User shall take prior permission and (i) give proper credit and ensure that the Company’s copyright notice appears on all copies; (ii) no documents or graphics, including logos, available from the Website and/ or Products are modified in any way.

User acknowledges that the Company may or may not pre-screen Content, but that the Company and/ or its designees reserves the right (but not the obligation) to pre-screen, refuse or remove any Content and/ or Products from the Website at any time, for any reason (including, but not limited to, upon receipt of claims or allegations or complaints from third parties and/ or authorities relating to such Content) and/ or for no reason at all.

The Company neither warrants nor represents that use of Products by User will not infringe the rights of third parties not owned by or affiliated with the Company. Use for any other purpose is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The Company’s logos, product and service marks, and/ or names are trademarks that are owned by the Company (the “Marks”). Without the prior written permission of the Company or its appropriate affiliates, the User agrees not to display and/or use in any manner, the Marks. Nothing contained in this Website should be construed as granting, by implication, estoppels, or otherwise, any license or right in and/ or to the Marks without the express written permission of the Company or such third party. All other trademarks are the property of their respective owners.

User’s misuse of the Products, material, and/or Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited. User is advised that the Company will aggressively enforce its intellectual property rights in the Website and/ or services and its contents to the fullest extent of the law, including by seeking appropriate remedies including criminal sanctions solely at User’s risk as to costs and consequences.

Registration Data

User shall be entitled to use the Website for any online shopping transaction after getting him/her registered on the Website after furnishing all relevant information relating to User as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password.

User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. The Company shall be entitled to cross verify those details if it deems fit. If the Company has reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then the Company shall be entitled to cancel or suspend the registration of User permanently or for such period as the Company deems fit.

User shall not (a) select or use name, User ID, mobile number, and/or mail id, of another person with the intent to impersonate that person; or (b) use a User id a name subject to any rights of a person other than User without appropriate authorization. The Company reserves the right to refuse registration of or cancel User id at its discretion.

In order to ensure that the Company is not violating any rights User might have in his/her Information, User hereby agrees to grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights (but no other rights) User has in his/her Information, in any media now or in future known, with respect to User’s Information solely to enable the Company to use the information User supplies to the Company. The Company will only use User’s Information in accordance with the Agreement.

User agrees and understands that the Company shall not be responsible in any manner whatsoever for:

  • delivery of Product(s) at the wrong address furnished by the User.
  • any loss and/or damage to User due to incorrect, incomplete, and/or false information furnished by User; or any deficiency in payment of consideration payable towards the Products purchased on the Website.

The User shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, incomplete, and/or misleading information to the Company.

While placing an order, the User shall not make multiple quantities of same or different product spanning across multiple orders in the same day under the same name or group of companies’ ids will be treated as a bulk order and Company reserves its right to cancel such bulk orders. If at any time, it is found/observed that User has by misrepresentation or any other way has ordered more than 3 units of a particular product, it will amount to bulk order and the Company reserves its right to reject such order(s) partly or fully. The fulfillment of orders placed by the User shall be subject to availability of the stock with the Company.

Representations and Warranties

User represents and warrants that User is the owner and/or authorized to share the information User gives on the Website. User confirms that the information is correct, complete, accurate, not misleading, does not violate any statutory enactment, notification, order, circular, policy, rules, and regulations, is not injurious to any person and/or property.

The user undertakes to indemnify and keep indemnified the Company and/or its shareholders, directors, employees, officers, affiliates, partners, associate/ subsidiary companies/entities, advisors, accountants, agents, consultants, contractors, partners, and/ or suppliers for all claims resulting from detail/information User posts and/or supplies to the Company. The Company shall be entitled to remove any such detail/information posted by User without any prior intimation to User.

User understands that the Company does not have any control over the accuracy of information/detail submitted by anybody on the Website and therefore agrees that the Company shall not be responsible for any loss, damage, cost, expenses, etc due to inaccuracy of any detail/information submitted by User or anybody else on the Website.

User agrees and undertakes that she/ he shall be solely responsible for his/her Information and confirms that information submitted by User:

  • is correct, complete, relevant, and accurate.
  • is not fraudulent.
  • does not “stalk” or otherwise harass another user;
  • does not and shall not infringe any third party’s intellectual property, trade secret, and/or other proprietary rights and/or rights of publicity and/or privacy.
  • shall not be defamatory, libelous, unlawfully threatening, and/or unlawfully harassing.
  • shall not be indecent, obscene, and/or contain pornography and/or contain anything which is prohibited under any prevailing laws, rules & regulations, order of any court, forum, statutory authority.
  • shall not be seditious, offensive, abusive, liable to incite racial, ethnic and/or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy and/or which may cause annoyance and/or inconvenience.
  • shall not constitute and/or encourage conduct that would be considered a criminal offense, give rise to civil liability, and/or otherwise be contrary to the law.
  • shall not be or include material that is technically harmful (including, without limitation, computer/ mobile viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files) or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish the value of, surreptitiously intercept or expropriate the functionality of any system, data or personal information.
  • shall not create liability for the Company or cause the Company to lose (in whole or in part) the services of the Company’s ISPs or other suppliers.
  • is not in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings, and/or any form of ‘spam’ or solicitation.
  • is not illegal in any other way.

Further, the User agrees and understands that the Company reserves the right to remove and/or edit such detail/information.

User confirms that he/she shall abide by all notices and all the terms and conditions (updated from time to time) contained and mentioned herein.

The User undertakes and confirms that User shall not use the Company’s website, services, and/or materials therein for any purpose that is unlawful and/or prohibited by the terms of the Agreement and/or under any applicable laws, rulings, notifications, orders of any court or statutory authority. User shall not use the Website, services, and/or materials therein in any manner which could damage, disable, overburden and/or impair the Website and/or any services therein and/or the network(s) connected to the Website and interfere with other Users use and enjoyment of the Website and/or services therein.

User shall not attempt to gain unauthorized access to any service on the Website, other Users’ Account(s), Computer systems and/or networks connected to the Website through hacking, phishing, password mining, and/or any other

Means (whether now known or hereafter developed or invented). User shall not or shall not attempt to obtain any materials or information through any means not intentionally made available to User through the Website.

User agrees and understands that she/ he is responsible for all of his/ her activity in connection with the services and accessing the Website. User shall not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website and/ or services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of the User’s right to access the Website.

User may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other User. As a condition of use of this Website, User warrants to the Company that User will not use this Website for any purpose that is unlawful or prohibited by these Terms & Conditions, notices, and/ or by the applicable law. Also, the User must not harass, intimidate or impersonate other User’s or use any information obtained from the service in order to do so.

Certain elements of the Website will contain material submitted by other Users. The Company disclaims its responsibility for the content, accuracy, conformity to applicable laws of such material. Part of the Website contains advertising/other material submitted to the Company by third parties. Responsibility for ensuring that material submitted for inclusion on the Website complies with applicable laws is exclusively on the advertisers and the Company will not be responsible for any claim, error, omission, and/or inaccuracy in advertising material. The Company reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to the Company’s terms and conditions which are available on request.

No Warranty for Freebies

Free gifts given with any of the Products purchased from the Website will not be exchanged and/or covered under any kind of warranty.

Payment Terms

User shall be entitled to use his/her valid credit/debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at the Website. User shall be bound to use his/her own credit/debit and/ or any other payment cards, online banking accounts to make any payment. The User undertakes and confirms that he/she would furnish correct, complete, and accurate detail of credit/debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss, and/or damage which may suffer to User due to furnishing of wrong detail/ information relating to his/her credit/debit and/ or any other payment cards or online banking accounts.

User hereby agrees and understands that the facility of 0% finance by way of equated monthly installment (“EMI”) is provided by banks and available on purchase of specific products. User understands and agrees that for converting any Purchase Transaction into EMI and not by the Company. EMI is at the sole discretion of the bank. Any refund related to interest charged to the customer should be dealt with the issuing bank directly.

User expressly agrees and declares that the Company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the User arising, directly or indirectly, out of the decline of authorization for any transaction, resulting from the User exceeding his/ her preset permissible payment limit under the credit/debit and/ or any other payment cards and/ or online banking accounts.

The Company confirms that the detail provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations, and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.

Further, the Company actively reports and prosecutes actual and suspected credit/ debit/ cash card fraud. The Company may require further authorization from the User such as a telephone confirmation of the User’s order and/or other information. The Company’s decision to require further authorization is at the Company’s sole discretion. The Company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected.

The Company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If an order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card company for fraud investigation. The Company will cooperate with authorities to prosecute offenders to the full extent of the law.

The Company shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the Company shall not be responsible in any manner whatsoever for any third-party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorization from the Company.

Warranty Disclaimer

User acknowledges that the Company has no control over, and no duty to take any action regarding which User gain access to the Website and/ or services; what Products, content User accesses and/ or uploads, posts, emails, transmits and/ or otherwise contribute via the Website and/ or services; what effects the Products, content may have on User and/ or any third party; how User may interpret and/or use the Products and/or what actions User may take as a result of having been exposed to the Products and/or content. User releases the Company from all liability for User having acquired or not acquired Products, content through the Website and/ or services. The Website and/ or services may contain, or direct Users to sites and/ or services containing, information that some people may find offensive and/or inappropriate. The Company makes no representations concerning any content contained in or accessed through these websites and/ or services, and the Company will not be responsible or liable for the accuracy, copyright compliance, legality or decency, or durability of the products, material contained in, or accessed or purchased through these websites and/ or services. The services, products, materials, information, content, Website, and/ or any software are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement except as provided in the Warranty Terms of the said Products given by the respective manufacturer of the said Products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to the User.

Although the Company has taken adequate safeguard, the Company makes no guaranty of confidentiality and/or privacy of any communication or information transmitted on the Website and/ or for the services and/or any website linked to the Website. Users use this Website and/ or services at his/ her own risk in accordance with our privacy policy.

Changes are periodically made and added to the Website and to the information herein. The Company, its subsidiaries, affiliates, associate companies, consultants, partners, and/or its respective suppliers may make improvements and/or changes to this Website at any time.

The Website and/ or services contain views, opinions, and recommendations of users of the Website and/ or Services, advertisers, third-party information providers, and organizations. The Website does not warrant, represent and/or endorse the correctness, authenticity, accuracy, completeness, reliability, and/or validity of any opinion and/or other information displayed, uploaded, distributed, posted, emailed, transmitted, and/ or otherwise contributed through the Website and/ or services by anybody other than the Company.

Delivery

The Company shall exercise all possible measures to ensure that any Product booked on the Website is shipped within seven (7) working days from date of booking of order on the Website subject to the successful realization of payment made against the said Order and availability of the Product(s). However, the User understands and confirms that the Company shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure shipment of the Product within above mentioned timelines.

In case the User books Order of multiple Products in one transaction, the Company would endeavor to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If the User purchases multiple Products in a single transaction, then all the Products would be shipped to a single shipping address given by the User. If the User wishes to ship Products to different addresses, then the User should book separate orders based on delivery addresses.

Assignment

anamenterprise.com is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between anamenterprise.com and you in relation to your use of this Website and supersede all prior agreements and understandings.

Force Majeure

The Company shall not be liable for any failure and/or delay on its part in performing any of its obligations under this Agreement and/or for any loss, damage, costs, charges, and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be the result of or arising out of Force Majeure Event set out herein.

Explanation: “Force Majeure Event” means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of the Company hereto which prevents timely fulfillment of the obligation of the Company hereunder.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the People’s republic of Bangladesh, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Bangladesh for the resolution of any disputes.

Return & Refund Policy

RETURN & REFUND POLICY

 

  • Cancellation of Order before Dispatch
  • The Company hereby informs User that User’s receipt of an electronic or other form of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of User’s order to accept or decline User’s order for any reason. The Company further reserves the right any time after receipt of User’s order, after prior notice to User, to supply less than the quantity User ordered of any item. User’s order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company’s servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.
  • The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User’s credit/ debit/ cash card charged. If User’s credit/ debit/ cash card has already been charged for the purchase and User’s order is cancelled, the Company shall immediately issue a credit to User’s credit/ debit/ cash card account for the amount of the charge.
  • User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by logging a call with Company Customer Care Centre by phone on +8801780429693 (9 AM to 9 PM, everyday of the week) .
  • “Cancel Order” can be placed any time before the order goes for processing. Order cancellation request placed after processing status of the order will not be entertained.
  • All eligible refunds against Cancellation of Orders by User before delivery of Product to the User will be processed to be refunded to User within three business weeks. User understands and agrees by putting Cancellation request for any Order before delivery of Product.
  • Return Policy
  • Any Product, purchased from the Website, can be returned if found defected during the delivery. After accepting the delivery challan you express your full consent to accept the product as is and no return requests shall be entertained. Any problem arising therefore shall be settled by the warranty policy.
  • Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.
  • The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
  • In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Company Customer Care Centre about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of Refund and Exchange shall apply as given herein.
  • In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, the Company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Company Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.
  • All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.
  • Exchange / Replacement for Home Delivery after Dispatch of Products (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
  • In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then the Company will arrange pick up of the Product to be exchanged/ replaced. However, User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by Customer Service Centre while registering call for return/replacement.
  • In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms.
  • In case User opts for replacement of the Product due to any defect at the time of delivery or demo/installation of the Product, User will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further detail on the Return Process.
  • No Warranty for Freebies
  • Free gifts given with any of the Product purchased from the Website will not be exchanged and/or covered under any kind of warranty.
  • It is expressly provided that if any Products are not available with the Company for an exchange, the money shall be refunded to the User in accordance with the Refund Policy of the Company as set out herein. Free gifts will not be replaced and/or covered under any kind of warranty.
Warranty Policy

WARRANTY POLICY

  1. The applicable warranty period commences from the date of purchase, delivery or installation whichever later, for each relevant Product (hereinafter defined) under the categories of Normal Household Use Only and Commercial Use Only. During the said applicable warranty period, anamenterprise.com (“hereinafter referred to as We, Us and Our”) will furnish without charge labor, transport, and/or replacement parts (or pay for same) necessary to repair or replace the product specified under the warranty card (“Product”) due to defects in the material or manufacturing faults subject to the terms and conditions hereunder.

  2. This limited local warranty (“this warranty”) does not cover minor imperfections in products that meet design specifications or imperfections that do not materially alter functionality. We make no satisfaction guarantees, performance guarantees, risk-free guarantees, error-free guarantees, any express or implied warranties including but not limited to fitness for a particular purpose, performance, use, or merchantability. Whether by statute, common law, or otherwise are excluded to the maximum extent permissible by applicable laws.
  3. TIME FOR SERVICE: Service will be available during Our Operation Hours.
  4. PLACE OF SERVICE. Service will be provided on-site or at the location of Our Customer Service Center depending on the type of warranty covering the Product.
  5. Product warranty may vary from country to country. This warranty is only applicable to Products purchased from our authorized dealers and retailers in Bangladesh. The Product when covered under this warranty shall include only its original configuration, design, or specifications. Unless otherwise provided herein, coverage does not and will not apply to any consumables, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.
  6. To be eligible for the warranty coverage, (i) You will have to show the warranty card that came with the product; and/or (ii) show valid proof of purchase as and when required. Please note that Products that are not registered in accordance with the terms and conditions herein, without valid proof of purchase and/or with proof of purchase that has been altered or illegible, shall be deemed to be outside the cover of this warranty.
  7. If there are any missing part(s), faults, and/or defects which do not conform to the sales contract, invoice or packaging (“Defects”) which can reasonably be discovered through visual inspections on the date of purchase or immediately thereafter must be reported within seven (7) days of date of purchase, failing which, no Defects will be deemed to be present at the time of purchase. Claims relating to such Defects must be supported in writing by; or processed through, the authorised distributor or retailer where You have purchased the Product.
  8. We reserve the right to impose charges for services on the Product which are outside the cover of the warranty. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason. Products after servicing or inspections must be collected within three (3) months from the date of notification. We may dispose of the Product which remains uncollected after three (3) months, without notice to You, in any way We deem fit and We may also claim any damages from You including any costs for the storage of the Product. We reserve the right of lien for unpaid charges.
  9. Time shall not be of the essence as our services can be inadvertently affected by factors outside our control. We shall not be liable for any losses or damages howsoever arising out of delays, loss of use, etc, nevertheless, We shall make reasonable efforts to inform You in the event where the service may exceed one (1) month of date of service request.
  10. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumables, part or subassembly that is new or refurbished. We will retain the replaced part or product that is exchanged during service as Our property, and the replacement part or product will become Your property. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days.
  11. If service is required, You agree to make the Product reasonably accessible to Us. Products not reasonably accessible or cannot be safely accessed will be deemed to be outside the cover of this warranty.
  12. This warranty is good only to the person named as the owner of the Product in the warranty card and the Product whose serial and/or model number corresponds with the Product Installation Location specified under the warranty card and is not assignable and/or transferable.
  13. We shall reserve the right to vary the coverage or refuse to cover Products which in Our records indicate are “End-of-Line” or “Clearance”.
  14. We shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.
  15. LIMITATIONS OF COVERAGE – This warranty Does Not Cover:
  16. Any Product purchased outside Bangladesh.
  17. Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us.
  18. Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God.
  19. Damage, fault or failure resulting from software, virus(es), electrical wiring and connections, user facilitated minor adjustments and settings, external antenna or local reception problems, structural problems of Your premises, inaccessible Products or parts, negligence, misuse, tampering or abuse, whether wilful or not.
  20. Damage, fault or failure due to improper transportation, inappropriate storage conditions or materials, improper ventilation, reconfiguration of the Product, movement of the Product.
  21. Damage, fault or failure due to or arising out of, transit or delivery, packing, unpacking, assembly, installation, routine maintenance, dismantle, relocation or removal.
  22. Non failure problems that do not require parts and intermittent issues, including without limitations, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. We will not pay for adjustments or repairs required because of conditions at Your location or specific to You.
  23. Products where the serial number is removed, defaced or made illegible, parallel imported sets, products purchased overseas or from non-authorised dealers or retailers, second hand sets, products sold “AS IS”, “REFURBISHED” or bearing similar notations.
  24. Cosmetic defects, reduced or impaired functionality, reduced lifespan or limitations of Products which, in Our records indicate, are second hand, “Used”, “Refurbished”, “Open Set” or “Display Sets”.
  25. Any utilization of Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used. Any installation and/or modifications that prevents normal service. Any and all cases in which a reasonable manufacturer of such a product would not honour the warranty of the Product.
  26. Normal wear and tear and cosmetic damage such as, but not limited to corrosion, scratches, dents, rust, stains. Non-functional parts such as, but not limited to, plastics and finishes. Expendable or lost items, such as, but not limited to cables, ear buds or head phones.
  27. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not. Consumable items include without limitation, replacement parts, gas refills, refrigerant and other miscellaneous materials for the product, installation materials, which include without limitation, inlet/outlet hoses, insulation materials, copper piping, pvc piping and electrical wiring.
  28. Consequential losses and/or damages as a result of malfunctioning of, damage to, failure of an operating part of the covered Product, or damages, fault or failure as a result of any repairs or replacements under this warranty. Damages, fault or failure caused by delays in rendering of Our services or loss of use during servicing or otherwise awaiting parts are not covered. You are responsible for creating backups of all Your data and software on a regular basis.
  29. Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation.
  30. Products that are leased, rented, used exceeding normal limits, used continuously and/or subject to abuse, unreasonable, abnormal or extreme operations.
  31. Warranty card is altered, defaced or erased in any manner whatsoever
  32. We reserve the rights to charge You for any reasonable and applicable costs and expenses (at prevailing rates) relating to or arising out of the repair or replacement under these excluded circumstances.
  33. Product warranty may vary from country to country. This limited warranty is only applicable to Products purchased from Our authorized dealers and retailers in Bangladesh. Servicing is available only on Bangladesh. The Product when covered under this limited manufacturer warranty shall include only its original configuration, design or specifications. Unless otherwise provided herein, coverage does not and will not apply to any consumable items, non-functional parts, accessories that are used in conjunction with or to enhance the performance of the covered Product.
  34. To the maximum extent possible under applicable laws, we (including our affiliates, our agents and contractors) will not under any circumstances or under legal theory (whether based in contract, tort, or otherwise) be liable for any indirect, incidental or consequential losses and/or damages, including without limitation, property damage, lost time, loss of use, loss of data, delays in servicing or the inability to render service on any covered product.
  35. The defective Products or parts thereof covered under this warranty shall be repaired or replaced (with comparable and/or refurbished equipment or parts) as determined by us in our sole discretion free of charge. Save for personal injury and death caused by our own negligence and to the maximum extent permitted by applicable laws, the remedies in this warranty are your sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the Product purchase price.
  36. None of Our employees, distributors, dealers, retailers, contractors, agents has the authority to vary, modify or amend any of the terms and conditions of this warranty.
  37. Our decisions regarding all matters concerning this warranty shall be final and binding.
  38. This warranty is governed under the laws of Bangladesh and does not affect Your statutory rights as a consumer in any way.
After Sales Support

AFTER SALE SUPPORT

We at anamenterprise.com believe that there is nothing more important than ensuring 100% customer satisfaction through impeccable customer service. As a result we have set up a customer service center with over 150 skilled professionals to cater to all the customer needs. The service center is equipped with state of the art machinery to find and fix any kind of problem with home appliances. And we are just one phone call away.

You can also contact us easily by calling our HOTLINE: +8801780429693

 
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SHOPPING WITH US

Why Shop with us

You probably go to the office like so many of us. From 9 to 5 running around and concentrating hard. When you finally go home, the sun has probably set or is about to. You are just about ready to hit the sofa to watch your favorite show or spend some quality time with your family. The last thing you want to do is go out again and spend hours on your feet looking for a new fridge or TV.


We get that. We get that pain. And we think we can help. Need a new TV?Or a brand new fridge? No problem. Just whip out your phone or laptop, type anamenterprise.com on your browser, and hit enter. That’s it!


Buying home appliances has never been easier. Our entire catalog is available online for you to browse through at your leisure. Take your time and go over the specs or share the products with your special ones whose opinions you value. And once you have decided what you want, checking out and payment is just a button press away. After a short payment process, you now have to wait just a few days for your shiny new product, delivered to you free of charge!

We believe the anamenterprise.com online experience will leave you happy and reassured. Please give it a try!
অনেকের মতো আপনিও হয়তো অফিস করেন প্রতিদিন। ৯টা থেকে ৫টা হরদম ছোটাছুটি আর কাজ। সব শেষ করে যখন বাসায় ঢোকেন তখন হয়তো সূর্য ডুবতে বসেছে। সারাদিনের ক্লান্তি নিয়ে ঢুকে আপনি হয়তো চান এখন একটু টিভির সামনে বসতে কিংবা প্রিয়জনদের একটু সময় দিতে। কার তখন ইচ্ছে করে আবার সেই বাইরে বের হয়ে নুতুন ফ্রিজ টিভি কিনতে যাওয়ার? এভাবে করে অনেকদিন করে কিনবো কিনবো করে কেনাও হয় না।


আমরা বুঝি সেই কষ্ট। আর আমরা মনে করি আমরা এই বিষয় সাহায্য করতে পারবো।নতুন টিভি প্রয়োজন? কিংবা নতুন ফ্রিজ? নো টেনশন। ঝটপট মোবাইল কিংবা ল্যাপটপ বের করে চলে যান  anamenterprise.com ওয়েবসাইটে। ব্যাস!
ইলেকট্রনিক হোম এপ্লায়েন্স কেনা এত সহজ এর আগে কখনই ছিল না। আমাদের পুরো ক্যাটালগ আপনার জন্য তৈরী আছে আমাদের ওয়েবসাইটেই। সময় নিয়ে দেখুন, আপনার প্রিয়জনদের মতামত নিন। কোনো কিছু পছন্দ হয়ে গেলে সহজ উপায় অনলাইনেই বিল পরিশোধ করুন। এরপর শুধু কিছুদিনের অপেক্ষা। ফ্রি ডেলিভারি হয় আপনার প্রোডাক্ট চলে আসবে আপনারই কাছে!

 

আমাদের বিশ্বাস anamenterprise.com এর অনলাইন সুবিধা আপনাদের সবার ভালো লাগবে।

About anamenterprise.com:  What started as a single showroom in 2013 has now grown into one of the most widely trusted and highly respected companies in Bangladesh. In the 09 years since its inception, anamenterprise.com has specialized in consumer electronics and honed its services through perseverance and hard-earned experience.

With an already impressive showroom network all over Bangladesh and with the latest and greatest in stock, anamenterprise.com has established itself firmly in the consumer electronic retail space. To complement its already far-reaching physical network, anamenterprise.com now brings you its acclaimed services online. A little asking around will reaffirm our position of trust and we hope to build a long-lasting relationship with you as well if given the chance to serve you. We hope you have a wonderful experience on our website and with anamenterprise.com in general.